Take today’s 1-minute assessment:
- Do you regularly appraise your organization’s processes?
- Do you identify process improvements?
- Do you author and carry out process action plans?
Did you answer NO to any of these questions? If so, you might be missing an opportunity to bring better practices to bear on your operations.
Regular appraisal will give you a timely and recurring view of your process strengths and weaknesses. Consider all sorts of process: financial, technological, quality, talent management, marketing, and others. You can benchmark against your previous performances, and to the industry. Seek to improve in those areas where you do not meet your own expectations.
Name your process goals: reduced cycle times, greater quality, higher productivity, increased market, improved brand, whatever your aspiration.
Process action plans will list the improvement activities, and will help you to communicate strategy and tactic. Manage these action plans as you would a project or a program. Be certain to take the necessary steps to motivate people and to gain their agreement, along the journey’s way.
© Michael C. Simonelli, onthegocio.com, 2013